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RHA Skills Website Privacy Statement
Last updated 30 September 2026
This statement explains how TRS Training Limited collects and uses personal information through the RHA Skills website. TRS Training Limited is the data controller for information collected through this website.
1 About this website and who is responsible for your information
The RHA Skills website, www.rhaskills.co.uk, has been developed and is operated by TRS Training Limited with the approval of the Road Haulage Association Limited (the RHA). RHA Skills promotes skills, training and government-funded development opportunities for employers and individuals in the logistics sector.
Although the RHA has approved the development and use of the website, TRS Training Limited is responsible for operating it and for personal information collected through it. The RHA does not routinely receive named enquiry information.
TRS Training provides the RHA with anonymous statistical reports about the number and general nature of enquiries received. These reports do not identify individual enquirers.
TRS Training Limited's contact details are:
TRS Training Limited
Unit 4, Micklehead Business Village
Sutton
St Helens
Merseyside
WA9 4YU
Telephone 01744 809010
Email info@trstraining.net
Further information about TRS Training Limited's approach to data protection is available in its Data Protection and GDPR Policy. This RHA Skills statement applies specifically to information collected through the RHA Skills website.
2 Information we collect
When you contact us or submit an enquiry through the RHA Skills website, we may collect:
The website's general enquiry form is not intended to collect special category personal data, such as information about health, disability, racial or ethnic origin. Please do not provide this information through the general enquiry form.
If an enquiry later leads to formal learner enrolment and TRS Training needs to collect special category personal data, this will take place through TRS Training's enrolment process. TRS Training will identify an Article 6 lawful basis and an applicable Article 9 condition for that processing and provide the relevant privacy information.
3 How we use your information
We may use your personal information to:
We will not use information collected through RHA Skills for an unrelated purpose without informing you and identifying an appropriate lawful basis.
4 Our lawful bases for processing
The lawful basis for processing your data, depends on why we are using the information.
Purpose: Responding to enquiries, assessing requirements and providing relevant information
Lawful basis: Legitimate interests - operating the RHA Skills service and responding to people and organisations that contact us
Purpose: Recording and managing enquiries in GoDaddy storage, the TRS inbox and PICS
Lawful basis: Legitimate interests - administering enquiries, maintaining records and managing potential business
Purpose: Operating, protecting and improving the website
Lawful basis: Legitimate interests - providing a secure and effective website
Purpose: Using optional GoDaddy cookies for website analytics
Lawful basis: Consent given through the website's cookie notification
Purpose: Forwarding an enquiry to the RHA where TRS cannot assist
Lawful basis: Consent - obtained from the enquirer before the details are forwarded
Purpose: Sending electronic marketing where consent is required
Lawful basis: Consent – obtained before any electronic marketing is sent
Purpose: Permitted business-to-business marketing
Lawful basis: Legitimate interests, subject to applicable electronic-marketing rules and the right to object
Purpose: Meeting statutory, regulatory or funding requirements
Lawful basis: Legal obligation
Providing information through the enquiry form is voluntary. If you do not provide the information marked as required, we may be unable to respond properly to your enquiry.
5 Marketing communications
Submitting an enquiry does not automatically mean that you have agreed to receive unrelated marketing communications. We may contact you about the service, training opportunity or subject you asked about. Where consent is required for further electronic marketing, we will request it separately.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option in a message or emailing info@trstraining.net.
You have an absolute right to object to the use of your personal information for direct marketing. We may retain minimal information on a suppression list so that your preference continues to be respected.
6 Where information is stored and who we share it with
Enquiries submitted through the website are stored within GoDaddy's website service, sent to a TRS Training email inbox and recorded in TRS Training's PICS learner management system (PICS). Access is restricted to authorised people who need the information for their work.
TRS Training may share personal information where necessary with:
We do not sell personal information collected through the RHA Skills website. Organisations processing information on our behalf must protect it and use it only in accordance with our instructions and applicable data-protection law.
7 Referrals to the RHA
If TRS Training cannot provide the training or assistance you require, the RHA may be able to offer an alternative. TRS Training will ask for your agreement before forwarding your name, contact details and relevant information from your enquiry to the RHA. We will not forward your identifiable enquiry information for this purpose unless you agree.
Once the RHA receives the referred information, the Road Haulage Association will be a separate data controller responsible for its subsequent use.
8 International transfers
Some website, IT, hosting or communications providers may process personal information outside the United Kingdom. Where information is transferred internationally, TRS Training will ensure that an appropriate legal safeguard is used, such as UK adequacy regulations or an approved contractual safeguard. You may contact us for further information about safeguards relevant to your information.
9 How long we retain your information
Personal information connected with an RHA Skills enquiry will be kept for the time needed to respond to and service the enquiry and for six months after that service or contact ends. It will then be securely deleted or anonymised unless a legal requirement or another lawful reason requires particular information to be retained.
Service or contact will normally be treated as having ended when:
If an enquiry results in someone becoming a learner, apprentice, employee, employer customer or other contracted service user, relevant information may be transferred to the appropriate TRS Training record. That information may need to be kept for longer to meet contractual, education-funding, audit, safeguarding, regulatory or legal requirements. The applicable TRS Training privacy information and retention requirements will then apply.
We may retain limited information for longer where necessary to establish, exercise or defend legal claims, comply with the law or record that a person has opted out of marketing.
10 GoDaddy cookies and website services
The RHA Skills website has been created and is hosted using GoDaddy Airo and Websites + Marketing. GoDaddy uses essential cookies to operate and secure the website and remember visitors' cookie choices. GoDaddy also offers optional analytics cookies that collect aggregated information about website traffic and performance. GoDaddy optional cookies and tracking tools load only after a visitor selects Accept on the website's cookie notification. Visitors can select Decline to prevent optional cookies and tracking tools from being used. TRS Training does not currently use additional third-party analytics or advertising tracking on the website.
Visitors who have previously accepted optional cookies can change their choice at any time by clearing the cookies stored for rhaskills.co.uk through their browser settings. The cookie notification will then appear again on their next visit, allowing them to accept or decline optional cookies.
Further information is available in the GoDaddy Cookie Policy.
11 Security
TRS Training uses appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is restricted to people who need the information for an authorised purpose. No internet transmission or electronic storage system can be guaranteed to be completely secure.
12 Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
These rights are not all absolute and exemptions may apply. We may ask for information to confirm your identity before responding.
Please send requests concerning personal information collected through RHA Skills to info@trstraining.net.
13 Automated decision making
TRS Training does not use information collected through the RHA Skills website to make decisions about individuals based solely on automated processing where those decisions would have legal or similarly significant effects.
14 Links to other websites
The RHA Skills website may contain links to websites operated by the RHA, TRS Training or other organisations. This statement applies only to personal information collected through the RHA Skills website. You should read the privacy information provided by any external website you visit.
15 Complaints
If you are concerned about how we have used your information, please contact us first at info@trstraining.net so that we can investigate.
You also have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone 0303 123 1113
Website www.ico.org.uk
16 Changes to this statement
We may update this statement to reflect changes in the website, our services or the law. The latest version will be published on this page with its revision date. If we intend to use personal information in a materially different way, we will provide appropriate notice before doing so.